Welcome!

Whether you are coordinating a group of people, participating in someone else's group or just browsing, T1P Center is a great place to find information that will help you make the most of your experience with TheOnePlanner. 

In the sidebar you'll find an index of topics that are frequently of interest.  You can also enter search terms to find more targeted information.  If you can't find what you are looking for, we are always glad to assist. Just click the link in the sidebar to request email support.

Now, it's time to Get Everyone on the Same Plan!

How Do I Edit an Existing Task?

To edit an existing posting, click the calendar day that contains the posting. Important: Do not click the planner icon displayed within the calendar day, but instead click beside or below the icon to bring up a Day View list of the tasks for that day.  Now click "Edit This Activity" beside the desired task.

Another way to get to the same place is to open the group to which the task belongs.  Click the Groups tab. Click the group name from the list that appears.  On the Group Overview screen that appears, scroll down to locate the task you would like to edit.  Click its name and you will be able to edit it.

How Do I Edit Task Comments?

After you've signed up for a task you may decide you need to add or change the text in the optional comment field.  In short, all you do is sign-up for the task again, entering the desired comments.  The system will recognize that you are already scheduled and will simply overwrite any existing comments with the new ones.  You will receive a new confirmation email.

Why Hasn't My Upgrade Taken Effect Now That I've Paid?

Normally, as soon as you complete the payment process your upgrade is reflected in your account.  You can always know your current plan by looking at the plan name that appears at the top right of the screen, next to your name.  In some cases the account update does not happen automatically due to the synchronization of the payments server and the site server.  Here's all you need to do to get your upgraded account activated in such cases:

1. After logging into your account, click the Accounts tab
2. On the screen that appears go to the Payments box and click View
3. On the next screen, which shows your payment history, click Update on the blue bar

When you complete these steps, your plan name at the top of the screen will update.

How Do I Resign From A Task?

To cancel your commitment to a posting, simply view the task for which you have signed up and click 'Resign from this task.'.  Your cancellation will generate an email to the coordinator and be reflected in the number of open and taken slots.

I'm already member but the invitation link takes me to a registration page.

When you click an invitation link, you are taken to a page where you can register if you are not a member yet or sign in if you are a member.  Whichever route you take, the new group will be added to your set of groups.


Sign In Button Not Visible
For users of Internet Explorer 8, a problem can occasionally arise that causes the sign in button not to display.  This is related to the "compatibility mode" of your browser.  You can correct the problem as follows:

1. To the right of the browser address bar is an icon that looks like a torn piece of paper.  Click this to toggle Compatibility View.
2. If that icon is not visible, click the blue gear-shaped icon on the toolbar and uncheck Compatibility View

To permanently disable compatibility view (recommended):

1. Click the blue gear-shaped icon on the toolbar and select Compatibility View Settings.
2. Make sure all the boxes at the bottom are unchecked and TheOnePlanner.com is not in the list at the top.
3. Click close.

Another option for accepting invitations is to do so by signing into your account and clicking the Accept and Invitation link in the sidebar.  A window will appear where you can paste in the invitation code. Note that the code is not the full url link that you received.  It is an 11 character code at the end of the url, and is also indicated separately in the invitation email.

What If My Email Confirmation Link Doesn't Work?

When you register for your account we send you an email with a link for you to confirm your email address, thereby completing your registration.  On rare occasions the link may not work because it has been truncated by the user's email software or otherwise damaged en route.  If the link doesn't work, you can manually confirm your email address by visiting the confirmation page directly.

Just enter (copy/paste) the eleven digit confirmation code from the email you received and submit. This will complete your registration and take you into your account.